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Owned and operated by Modern Outdoor Wellness, our team is ready to answer your questions about saunas, massage chairs, and more.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days and arrive in 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Larger items like infrared saunas and massage chairs may ship via freight carrier with scheduled delivery.
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information. For freight deliveries on saunas and massage chairs, you will also receive a call from the carrier to schedule your delivery window.
What is your return policy?
We offer 30-Day Returns on eligible items. If your sauna, massage chair, or red light therapy mat does not meet your expectations, please refer to our Return Policy page for full details on how to initiate a return.
Can I exchange a product for a different model?
Yes, exchanges are available within our return window. If you would like to swap your massage chair for a different model or upgrade your sauna, contact our team and we will walk you through the process.
How do I choose the right infrared sauna size?
Consider how many people will use the sauna at once and the space available in your home or backyard. Our team can help you compare dimensions, wood types, and heater configurations to find the best fit for your household.
What power requirements do your saunas need?
Most of our traditional and infrared saunas require a dedicated electrical circuit. Specific voltage and amperage requirements vary by model, so check each product page or contact us for guidance before installation.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Timely Responses
Our wellness specialists respond to every inquiry within one business day, often sooner.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with white-glove options for large items.
30-Day Returns
Shop with confidence knowing our 30-Day Returns policy is backed by a dedicated support team ready to help.
